Why Servicecall.ai
Designed for Commercial Service Providers. Built for Success.
Call or Text
Advertise any of your phone number as "text or call" numbers
Instant Phone Numbers
Buy local or toll-free phone number on demand in seconds
Marketing Tracking
Track call sources and automatically link them to jobs or estimates within your field service management software
Ring-a-Tech
Route customers directly to techs without exposing their numbers
ServiceChat.ai Call Tracking Software
Utilize text-me-back widgets to convert more website visitors into leads
Smart Schedule
Set your business hours and create custom call routing
Call Transcription
Read call and voicemail transcription directly in your inbox
Call Queues
Create queues and avoid calls rolling to voicemail
Track where your business is coming from without having to ask for customers
Buy local and toll-free numbers instantly, link them to referral sources in Service Fusion and track leads and conversions.
Offer customers to call or text any of your phone numbers
Over 78% of people surveyed wish they could have a text conversation with a business. Give customers what they want by advertising every phone number as a “text or call” number.
Connect ServiceChat.ai widgets to ServiceCall.ai
Convert your website visitors into leads by letting them start a text message conversation on your website using ServiceChat.ai.
Create custom call scripts and attach them to existing workflows
Guide your agents through phone calls with custom call scripts to deliver the consistent and seamless support your customers expect and deserve.
Get visibility into customer call activity from anywhere, at anytime
Dramatically increase customer satisfaction and reduce overhead using Ring-a-Tech
Track call reason and outcomes.
Optimize your marketing and improve operational efficiency by tracking call reasons and outcomes directly from within your phone dialer.
Track call and agent statistics on our easy-to-use intuitive dashboard
Visibility into your agents’ daily performance allows you to make more intelligent scheduling, training, and marketing decisions.
Ring Groups
Create user groups or departments for calls and incoming text messages.
Call Recording
Record calls & play them back within ServiceCall.ai or Service Fusion.
Frequently Asked Questions
Can't find the answer you are looking for? Call us at 888-902-0304
Can I transfer my current phone number to ServiceCall.ai?
Yes, absolutely. Most phone companies allow their customers to port numbers to other providers. This process typically takes 1-4 weeks. However, while the number is being ported, you can simply forward your calls to a designated number within ServiceCall.ai and start receiving calls immediately.
Does ServiceCall.ai require that I use Service Fusion?
At the moment, a Service Fusion subscription is required in order to take advantage of all the features ServiceCall.ai has to offer. For example, tracking your sales leads that convert to estimates or jobs or routing customer calls directly to service technicians.
What is the minimum number of users required to use this service?
There is no minimum.
How many talk time minutes and text messages are included in the plan?
Our standard plan includes up to 2,000 minutes per user and can be pooled across all active users.
Will I be billed for this service together with my Service Fusion subscription?
Yes, your ServiceCall.ai charges will be added to your Service Fusion monthly subscription.
How can I get training and support?
Initial and ongoing training and support is provided by the 5-star rated Service Fusion customer support team. Online resources are also available at: http://help.servicefusion.com/
Can I cancel this service at any time?
Yes, absolutely. You can cancel your service at any time by submitting your request to Service Fusion Support at: [email protected]
Watch Demo
Talk To Us
For more information or to schedule you live demo, call: (888) 902-0304
Get Support
Check out our help center for answers to common questions: Contact Support
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